Terms of Service

Effective Date: February 2026

Welcome to Mike the IT Guy (“we,” “us,” “our”). These Terms of Service (“Terms”) govern your use of this website and any products or services purchased or provided through it. By accessing this website, submitting a request, or purchasing a product or service, you agree to these Terms.

1) Services & Scope

We provide technology-related services which may include, but are not limited to: remote support sessions, troubleshooting, device and software guidance, home/small office networking assistance, website/WordPress help, and digital products such as plugins or guides (collectively, “Services”). The exact scope of work for any engagement may be confirmed via email or written message.

2) Eligibility

By using this site or purchasing Services, you represent that you are at least 18 years old (or have permission from a parent/guardian) and have the legal capacity to enter into these Terms.

3) Remote Support Sessions (Request & Approval Only)

Remote support is provided by request and approval only. No automatic access is granted by visiting the Remote Support page. Remote sessions are started manually and require your approval on your device.

Your responsibility: You are responsible for providing accurate information about the issue and following connection instructions.
Session conduct: You may end the session at any time by closing the remote support tool or disconnecting.
Access limitations: Some issues may require physical access, manufacturer support, or third-party credentials that you control.
No recording without consent: We do not record sessions without your consent. You agree not to record sessions without permission where required by law.

4) Store Purchases (WooCommerce)

Products and Services may be sold through our online store. By purchasing through the store, you agree that your purchase is subject to these Terms, our policies, and the checkout information you provide.

Accurate info: You agree to provide accurate billing and contact information.
Order processing: We may refuse or cancel an order if fraud, abuse, or policy violations are suspected.
Digital delivery: Digital products (such as plugins, downloads, or license keys) may be delivered electronically.
Service delivery: Remote support sessions are delivered by appointment or approval only; purchase does not guarantee immediate availability.

5) Pricing, Payments, and Fees

Prices are listed on the website or store and may change at any time. Payment may be required in advance for certain Services or products. You are responsible for any applicable taxes or payment processor fees associated with your purchase.

Chargebacks: If you initiate a chargeback without first contacting us to resolve an issue, we reserve the right to suspend Services and/or revoke access to digital products where permitted, and to dispute the chargeback with the information available to us.
Failed payments: If payment fails or is reversed, we may cancel the order and/or suspend Services.

6) Refunds and Returns

Refunds, returns, and cancellations are governed by our Refund and Returns Policy. Please review it here: Refund and Returns Policy. By making a purchase, you acknowledge and agree to those terms.

7) Scheduling, Rescheduling, and Availability

Support may be provided based on availability. If a session is scheduled, you agree to arrive on time and be prepared with device access, credentials (as needed), and a stable internet connection.

Delays: If you are late, your available session time may be reduced.
Rescheduling: If you need to reschedule, please contact us as soon as possible.

8) No Guarantee of Outcome

Technology problems can be complex and may involve third-party software, hardware defects, or account/provider limitations. While we will make reasonable efforts to help, we do not guarantee specific outcomes, performance improvements, or that an issue can be fully resolved in every situation.

9) Data, Backups, and Risk of Loss

You are responsible for maintaining backups of your data. Troubleshooting, updates, configuration changes, or malware cleanup can carry a risk of data loss or system instability. To the fullest extent permitted by law, we are not responsible for loss of data, loss of business, or indirect or consequential damages.

10) Client Responsibilities

Maintain legal rights to use the device and software you request help with.
Provide required credentials when needed (we recommend you enter credentials yourself when possible).
Ensure your device is charged/powered and connected to the internet during remote sessions.
Use licensed software and comply with vendor terms.

11) Prohibited Use

You may not use our Services to engage in illegal activity, unauthorized access, or attempts to bypass security, licensing, or usage restrictions. We reserve the right to refuse service in cases of suspected abuse, fraud, harassment, or policy violations.

12) Intellectual Property

All website content, branding, and original materials provided by us (including text, graphics, and digital products where applicable) are protected by intellectual property laws. Purchasing a digital product grants you a limited license for personal or business use as described in the product listing. You may not redistribute, resell, or share digital products unless expressly permitted in writing.

13) Third-Party Services

Our Services may rely on third-party tools (for example, remote support platforms, payment processors, hosting providers, or software vendors). We are not responsible for third-party outages, changes, or policies that impact functionality.

14) Privacy

Your use of this website is also subject to our Privacy Policy: Privacy Policy. If you submit a support request, we may collect information such as your name and email address for the purpose of responding to your request and providing support.

15) Limitation of Liability

To the fullest extent permitted by law, in no event shall we be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use of the website or Services; (b) any unauthorized access to or use of our systems; or (c) any conduct or content of any third party.

Our total liability for any claim relating to a purchase or Service shall not exceed the amount you paid for the specific product or Service giving rise to the claim.

16) Indemnification

You agree to indemnify and hold us harmless from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your use of the website or Services, your violation of these Terms, or your violation of any law or rights of a third party.

17) Governing Law & Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict of law provisions. Any dispute arising from these Terms or purchases made through this website shall be brought in the appropriate state or federal courts located in Bexar County, Texas, and you consent to the jurisdiction of such courts.

18) Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the website or Services after changes are posted constitutes acceptance of the updated Terms.

19) Contact

Questions about these Terms? Contact us:

Email: mike@mikeitguy.com
Website: https://mikeitguy.com

Plain-language note: Remote support is always started manually and requires your approval. We do not add support-request emails to a marketing list.