Privacy Policy

Effective Date: February 2026

This Privacy Policy explains how Mike the IT Guy (“we,” “us,” “our”) collects, uses, and protects information when you visit mikeitguy.com (the “Site”) and when you purchase products or request services through the Site. By using the Site, submitting a form, or making a purchase, you agree to the practices described below.

1) Information We Collect

1.1 Information you provide to us

  • Support requests / contact forms: When you submit a support request (for example, via SureForms), we may collect the information you enter such as your name, email address, and the details you provide about your issue.
  • Store purchases: When you purchase a product or service through our store (WooCommerce), we collect the information needed to process your order such as your name, billing details, email address, and order information.
  • Account information (if applicable): If you create an account on the Site, we may collect basic account details such as name and email.

1.2 Information collected automatically

  • Technical data: Like most websites, we may collect basic technical information such as your IP address, browser type, device type, approximate location (city/state), and pages visited. This is used for security, analytics, and site functionality.
  • Cookies: Cookies may be used to support website functionality, remember preferences, and support analytics (see Section 6).

1.3 Comments (if enabled)

If you leave comments on the Site, we may collect the data shown in the comment form and the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string (hash) created from your email address may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/.

2) How We Use Information

We use the information we collect to:

  • Respond to support requests and communications
  • Provide remote support or other services you request
  • Process payments and fulfill orders for products and services
  • Send transactional messages (order confirmations, receipts, and support-related emails)
  • Improve Site performance, security, and usability
  • Prevent fraud, abuse, and spam

No marketing lists by default: If you submit a support request or make a purchase, your email address is used for support and transactional communication. We do not add support-request emails to a marketing list by default.

3) Remote Support & Third-Party Tools

We may use third-party remote support tools (for example, Zoho Assist) to provide remote support sessions. When you join a remote session, limited technical/session information may be processed by the remote support provider in order to connect the session and provide the service.

  • Approval required: Remote sessions are started manually and require your approval on your device.
  • Recording: We do not record remote sessions without your consent.
  • Third-party policies: Third-party providers have their own privacy practices. We recommend reviewing their policies if you have concerns.

4) Payments, WooCommerce, and Payment Processors

Purchases on the Site are processed through WooCommerce and one or more payment processors (for example, Stripe or PayPal, depending on what you choose at checkout). Payment details are handled securely by the payment processor.

  • We do not store full payment card details: Credit/debit card numbers are processed by the payment provider and are not stored on our Site.
  • Order records: We retain order details (such as order items, dates, and billing/contact details) for accounting, support, and recordkeeping.
  • Fraud prevention: Payments may be screened for fraud/abuse by our payment providers.

5) Sharing of Information

We do not sell your personal information. We may share information only in these situations:

  • Service providers: With vendors that help run the Site or deliver services (hosting, email delivery, forms, remote support, payment processors), only as needed to provide the service.
  • Legal requirements: If required by law, regulation, subpoena, or court order.
  • Protection and security: To protect our rights, users, and systems (fraud prevention, abuse investigation, security incidents).

6) Cookies and Tracking

Cookies are small files stored on your device that help websites function properly. We may use cookies for:

  • Site functionality: remembering preferences and providing normal site behavior
  • Security: preventing fraud and protecting accounts
  • Analytics (if enabled): understanding which pages are visited and improving the Site

You can control cookies through your browser settings. Disabling cookies may impact site functionality.

7) Data Retention

  • Support requests: We retain support request messages and emails only as long as needed to respond and provide support, and for reasonable recordkeeping.
  • Orders: We retain order records as needed for accounting, taxes, and support.
  • Comments: If comments are enabled, comments and their metadata may be retained indefinitely unless removed.

8) Your Choices and Rights

You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational requirements (for example, required retention of invoices or tax records).

To make a request, contact us using the information in Section 12.

9) Security

We take reasonable measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

10) Children’s Privacy

This Site is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us and we will take reasonable steps to delete it.

11) Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date. Your continued use of the Site after changes are posted constitutes acceptance of the updated policy.

12) Contact

If you have questions about this Privacy Policy, contact us:

  • Email: mike@mikeitguy.com
  • Website: https://mikeitguy.com

Plain-language note: If you submit a support request, we use your email only to reply and coordinate support. We do not add support-request emails to a marketing list by default.

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